Customer Responsibility
Businesses remain responsible for their customer data, delivery execution, payment credentials, staff access, and operational decisions.
Terms
Clear operating terms for courier SaaS usage.
Dexa is provided as courier operations software for managing orders, riders, clients, invoices, payments, communication records, and related workspace activity.
Platform Use
Dexa supports courier workflows including dispatch, rider updates, client records, billing, public tracking, reports, and support tickets.
Commercial Documents
Signed proposals, pricing schedules, SLAs, NDAs, and order forms can define additional commitments beyond these public terms.
Usage Principles
- Keep billing, contact, domain, and user details accurate.
- Use appropriate permissions for each team member.
- Do not use the platform to store unlawful, unsafe, or unrelated data.
- Report support issues with enough detail to diagnose the problem.