System Proposal

Executive Summary

Dexa Courier is a SaaS platform for courier companies that need dispatch control, rider workflows, client ordering, invoicing, payment visibility, public tracking, and platform administration in one workspace.

Proposed Scope

• Order creation, assignment, scheduled dispatch, and status tracking.
• Rider portal with proof of delivery, signatures, and customer updates.
• Client portal, public tracking, invoices, statements, and payment records.
• Platform-level plans, trials, limits, support, backups, audit logs, and reporting.

Rollout Approach

• Confirm plan, business profile, users, service areas, and billing setup.
• Configure branding, payment credentials, notification channels, rate cards, and tracking details.
• Load initial riders, clients, rates, and sample orders through imports or guided setup.
• Train admin, dispatcher, finance, rider, and client workflows.
• Go live with support monitoring, backup checks, and usage-limit review.

Commercial Assumptions

Final pricing, implementation tasks, custom integrations, migration commitments, and special support arrangements should be governed by a signed order form or commercial schedule.